Privacy Policy
Introduction
Vancouver Pacific Plumbing (“we,” “us,” or “our“) is a licensed plumbing contractor operating in Vancouver and the Greater Vancouver area, British Columbia, Canada. We are committed to protecting the personal information of our customers, website visitors, and prospective clients.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit vancouverpacificplumbing.ca, contact us by phone or email, request a quote, or engage our plumbing services.
Please read this policy carefully. By using our website or services, you consent to the practices described in this document. If you do not agree, please discontinue use of our website and contact us for an alternative arrangement.
Information We Collect
We collect personal information only when necessary to provide our services or respond to your inquiries. The types of information we may collect include:
Information you provide directly:
- Full name, phone number, and email address (contact forms, phone calls, or email inquiries)
- Service address and property details (for scheduling and performing plumbing work)
- Description of plumbing issues or service requests
- Photos or videos of plumbing issues you voluntarily share with us
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on our website
- Referring URL and device type
- Cookie and session data (see Section 5)
How We Use Your Information
We use your personal information for the following purposes:
- Scheduling, dispatching, and completing plumbing services at your property
- Responding to service inquiries, quote requests, and general questions
- Sending appointment confirmations, reminders, and follow-up communications
- Processing invoices and payments
- Maintaining service records and warranties
- Improving our website, service quality, and customer experience
- Complying with legal and regulatory obligations applicable to licensed plumbing contractors in British Columbia
- Sending occasional promotional communications (only with your consent; you may opt out at any time)
We will not use your personal information for any purpose that is incompatible with the purposes described above without obtaining your prior consent.
Disclosure of Information
Vancouver Pacific Plumbing does not sell, rent, or trade your personal information. We may share your information in limited circumstances:
- Service partners: Sub-contractors or specialist tradespeople engaged to assist in completing your service, who are bound by confidentiality obligations.
- Payment processors: Third-party providers who process transactions on our behalf under their own privacy and security protocols.
- Analytics providers: Website analytics tools (e.g., Google Analytics) used to improve website performance, operating under data processing agreements.
- Legal requirements: Where required by law, court order, or governmental authority, including compliance with BC Safety Authority requirements for licensed plumbers.
- Business transfers: In the event of a sale, merger, or transfer of our business, your information may be transferred to a successor entity subject to equivalent privacy protections.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Types of cookies we use:
- Essential cookies: Required for basic website functionality (e.g., contact form submission). Cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymized where possible.
- Marketing cookies: Used only with your explicit consent to deliver relevant advertising. You may decline these.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, and regulatory compliance purposes.
- Customer service and invoice records: 7 years (as required by BC financial record-keeping obligations)
- Warranty records: Duration of the applicable warranty period plus 2 years
- Website analytics data: Up to 26 months (per Google Analytics default settings)
- Marketing contact lists: Until you unsubscribe or request deletion
When personal information is no longer required, we securely destroy or anonymize it.
Your Rights
Under British Columbia’s PIPA and applicable Canadian privacy law, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of consent: Withdraw consent to our use of your information (subject to legal limitations)
- Deletion: Request deletion of your personal information where it is no longer needed for legal or contractual purposes
- Complaint: File a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC BC) if you believe we have not handled your information appropriately
To exercise any of these rights, please contact us using the information in Section 12. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites (e.g., review platforms, suppliers). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for website data transmissions
- Secure, password-protected access to customer records
- Limited staff access to personal information on a need-to-know basis
- Regular review of our data security practices
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on this page with a revised effective date. For material changes, we will provide notice via our website or by email where we hold your contact information.
Continued use of our website or services following the posting of changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at morris@vancouverpacificplumbing.ca.